Director of People and Culture

The Director of People and Culture (DPC) will plan, lead, direct, develop, and coordinate the policies and activities of People and Culture, ensuring legal compliance and implementation of the organization’s mission and overall talent strategy.  Additionally, the DPC will run the daily functions of People and Culture serving as the first point of contact for prospective employees and volunteers of the Mansfield Mission Center, Inc. (MMC).

The DPC will be responsible for the employee and volunteer lifecycle and will strategically emphasize engagement, development, and retention initiatives.

The DPC is member of the MMC Staff Leadership Team, and reports to the Associate Executive Director. MMC currently has 30 employees and 500 volunteers serving in three locations: Mission Center, Thrift Store, and Free Clinic. 

Job Responsibilities:

Employees (50%)

·      Directs the employee talent acquisition process, which may include recruitment, interviewing, and hiring of qualified job applicants.

·      Conducts or acquires background checks and employee eligibility verifications.

·      Implements new hire orientation and employee recognition programs.

·      Creates learning and development programs and initiatives that provide internal development opportunities for employees.

·      Performs routine tasks required to administer and execute human resource programs including but not limited to compensation, benefits, and leave; disciplinary matters; disputes and investigations; performance and talent management; productivity, recognition, and morale; occupational health and safety; and training and development.

·      Handles employment-related inquiries from applicants, employees, and supervisors, referring complex and/or sensitive matters to the appropriate member of the Executive Leadership Team.

·      Assists in the development of MMC culture informed by the organization’s mission, vision, values and strategic plan.

·      Attends and participates in employee disciplinary meetings, terminations, and investigations.

·      Maintains compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews policies and practices to maintain compliance.

·      Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law.

·      Performs other duties as assigned.

Volunteers (50%)

·       Directs the volunteer talent acquisition process, to faciliate recruitment of individuals and groups.

·       Develops and manages the new volunteer onboarding process, including personal and group orientation sessions that often feature tours of our three locations.

·       Conducts or acquires background checks and volunteer eligibility verifications.

·       Manages the credentialing and recredentialing processes for clinic volunteers in compliance with FTCA requirements and MMC policies.

·       Places new volunteers in roles matched to their interests, knowledge, skills and abilities and in support of MMC needs; and ensures that all new volunteers receive appropriate role specific training.

·       Works collaboratively with Managers and Directors – including Mission Market, Thrift Store, Clinic, and Development – to coordinate volunteer projects and scheduling.

·       Selects and maintains volunteer database, produces reports, and provides training for volunteers and staff.

·       Nurtures volunteers throughout the volunteer lifecycle, and trains and supports Managers and Directors in the work of nurturing volunteers assigned to their departments.

·       Communicates regularly with volunteers via e-newsletters, phone, and other channels.

·       Plans and executes volunteer appreciation events at the location and organizational levels.

·       Assists in the development of MMC culture informed by the organization’s mission, vision, values and strategic plan.

·       Performs other duties as assigned.

The Director of People and Culture should ideally possess the following qualifications and personal attributes:

Education and Experience

  • Bachelor’s degree in Human Resources, Business Administration, or related field.

  • A minimum of three years of human resource management and/or volunteer management experience preferred. 

Key Competencies

  • Excellent verbal and written communication skills.

  • Excellent interpersonal, negotiation, and conflict resolution skills.

  • Excellent organizational skills and attention to detail.

  • Strong analytical and problem-solving skills.

  • Strong leadership skills with ability to motivate and encourage others.

  • Ability to prioritize tasks and to delegate them when appropriate.

  • Ability to act with integrity, professionalism, and confidentiality.

  • Thorough knowledge of employment-related laws and regulations.

  • Proficient with Microsoft Office Suite or related software.

  • Proficiency with or the ability to quickly learn the organization’s People and Culture management systems.

Budgeted Salary subject to change based upon qualifications is $50,000.

Benefits include health insurance, vacation, holidays, and personal days

The Mansfield Mission Center provides a work environment where staff care for and support each other. We are motivated by our faith, are passionate about the work we do, and we also like to have fun together.

Our Core Values

  • Christ-centered: our love for Jesus motivates our work and centers our purpose.

  • Relational: we foster supportive networks of people among community members, volunteers and staff.

  • Community-focused: we are responsive to the needs of the community and recognize the importance of partnership with churches and other agencies to attain the greatest impact.

  • Compassionate: we care deeply about those we serve which include clients, customers, volunteers and staff and we are responsive to their unique situation.

  • Stewards: we do our best to maximize donations and to nurture the staff and volunteers entrusted to us.

Applications will be accepted until the earlier of October 22, or until position is filled.  Please send your cover letter and resume to: GregS@mansfieldmission.org.

Lindsey Trook