Volunteer and Special Events Coordinator

Volunteer and Special Events Coordinator (full-time, salary)

The Volunteer and Special Events Coordinator is the first point of contact for volunteers of the Mansfield Mission Center (MMC) and assists with all organization events. This position oversees volunteer coordination for Programs, Thrift Store, Clinic, Special Events and other organizational needs. This role has a strong focus on volunteer engagement, relationship management, and appreciation. In addition, this role will assist with special event needs for the organization. Position requires a great deal of flexibility for some evenings & weekends. This position reports to the Director of Development.

Job Responsibilities:
The following is a list of related job tasks; however, others may be assigned as necessary:

Volunteer Coordination (70%)

Provide accurate, detailed information to all phone inquiries pertaining to individuals, companies, and community groups inquiring about volunteer opportunities at the mission center

Develop and maintain onboarding process of new volunteers to include orientation and tours of our organization

Coordinate and schedule volunteers on an ongoing basis

Work to actively recruit new volunteers through speaking engagements, community events, and other advertising opportunities

Match interests of new volunteers with opportunities that best suit their skill set

Assure that all volunteers have proper name badges and other supplies needed for their specific position

Make sure that all volunteers feel comfortable in their role understand their responsibilities and expectations

Ensure that volunteers receive proper training for job specific roles

Keep existing volunteers informed via newsletters through Mailchimp (email communication system) and other communication channels

Inform volunteers of new and/or additional opportunities to serve

Work with each department to ensure that volunteers feel appreciated and stay informed with the most up to date organizational information

Plan and execute events specifically for thanking volunteers

Provide volunteer handbook and orientation in order to maintain consistent expectations

· Report/Record all volunteer hours into Volgistic

· Maintain electronic volunteer sign-up and reporting

· Assist in recording and updating Mailchimp with volunteer information

· Conduct, record, and track volunteer background checks

Maintain confidentiality of all volunteer information

Special Events (30%)

Help with execution of organization events in the community in order to increase awareness and achieve fundraising goals

Support the development and delivery of marketing and communications prior to and at events

Work with development team to develop marketing collateral

Support the planning and logistics of all special events

Facilitate MMC event planning committees comprised of community volunteers

Coordinate logistics for MMC fundraisers and events

The Volunteer and Special Events Coordinator should ideally possess the following qualifications and personal attributes

Education and Experience

Bachelor Degree in a related field preferred

3+ years’ experience in volunteer management or in a special events role

Proficient in Word, Excel, and PowerPoint

Knowledge of customer service principles and practices

3-5 years of volunteer experience in another organization

Key Competencies

Excellent communication skills including, interpersonal, verbal and written skills

Highly motivated, organized and have the ability to work on multiple projects concurrently

Ability to make independent decisions

Strong attention to detail and organization

Creative thinker and Self-motivated

Experience in database management

Adobe creative skills are a plus

Strong interest in serving community members

Strong customer service orientation 

Team oriented

Professional personal presentation    

English proficient

Benefits include health insurance, vacation, holidays, and personal days

Interested applicants please email cover letter and resume to: lindseyt@mansfieldmission.org by April 10th

The Mansfield Mission Center provides a work environment where staff care for and support each other. We are motivated by our faith, are passionate about the work we do, and we also like to have fun together.

Our Core Values

✓  Christ-centered:  our love for Jesus motivates our work and centers our purpose.

✓  Relational:  we foster supportive networks of people among community members, volunteers and staff.

✓  Community-focused:  we are responsive to the needs of the community and recognize the importance of partnership with churches and other agencies to attain the greatest impact.

✓  Compassionate:  we care deeply about those we serve which include clients, customers, volunteers and staff and we are responsive to their unique situation.

✓  Stewards:  we do our best to maximize donations and to nurture the staff and volunteers entrusted to us.

Lindsey Trook