Sales Team Lead

Sales Team Lead (Full Time)

The Sales Team Lead helps create the Thrift Store experience that keeps our customers coming back! This role exudes the warmth and hospitality we expect our customers to experience each time they visit. Leading a team of 15 people including staff and volunteer cashiers and merchandisers, this position is responsible for coordinating all aspects of the customer purchasing experience.

Reporting to the Director of Store Operations, the Sales Team Lead performs the following tasks, and other duties as assigned:

Volunteer Training & Supervision

·       Provide training for new volunteers on sales processes

·       Schedule and manage 6-day a week cashier shift schedule

·       Supervise volunteers, providing feedback and encouragement

·       Working closely with the Volunteer Coordinator, identify new volunteer opportunities and assist with recruitment


·       Process customer sales transactions accurately, maintaining cash and credit card control following store procedures

·       Oversee the cashier station, ensuring supplies are in stock and well organized

·       Address any cash register technical issues and follow process for maintenance requests


Sales Floor Supervision

·       Ensure sales floor is neat and merchandise is well organized

·       Monitor the advertising board & manage the content closely with the Director of Store Operations and Director of Development


Customer Service

·       Provide first point of contact to customers with questions or concerns

·       Provide gracious answers to customers and remain calm under stressful situations

·       Escalate customer concerns to Store Director as soon as its appropriate


The Sales Team Lead should possess the following qualifications and personal attributes:

●      Prior sales experience in a retail environment preferred

●      Strong commitment to the mission, vision and values of the Mansfield Mission Center

●      Enthusiastic approach to work, including the humility and grace to work effectively with others

●      Demonstrate JOY

●      High degree of professionalism and attention to detail

●      Bilingual (Spanish) is an asset


The schedule for this position is currently: 11:30am – 7:30pm Wed, Thurs, Fri

9:00am – 5:00pm Tuesday and Saturday (one Saturday off per month, and off Sunday & Monday). However, this schedule may be adjusted to meet the needs of the staff and organization. The Thrift Store is open from 9:00am to 7:00pm Monday-Friday, and 9:00am to 5pm Saturdays.  If interested, please send your resume to

Lindsey Trook